Refund policy

At Atelier Setup, every product is carefully checked and packed before dispatch. Please read our return and refund policy carefully before placing an order.

📦 Returns, Exchanges & Replacements

• All products eligible for return or exchange must be unused, unworn, and returned in their original packaging along with all tags, invoices, and accessories.
• Products must be securely packed in a sturdy box or package to prevent damage during transit.
• Any product returned in a used, damaged, dirty, or altered condition will not be accepted and will be sent back to the customer.

📧 How to Raise a Request

• All return or exchange requests must be raised via email at:
  info@ateliersetup.in
• Requests must be raised within 48 hours (2 days) of receiving the product.

🔁 Exchange Policy

• Exchanges are allowed only in case of manufacturing defects or incorrect item received.
• If a replacement product is unavailable, customers may:
  • Choose an alternative product of equal value, or
  • Wait until the product is back in stock.
• Products must be shipped back to us within 7 days of delivery to be eligible for exchange.
• Exchange requests will be entertained only for products purchased directly from Atelier Setup.

🚚 Shipping Charges

• All shipping charges for returns or exchanges (to and from Atelier Setup) will be borne by the customer.
• Customers are advised to use a reliable courier service or India Post.
• We are not responsible for loss or damage during return transit.

💰 Refund Policy

• Refunds are not applicable under normal circumstances.
• In rare cases where a refund is approved by Atelier Setup:
  • Refunds will be processed only after the product is received and inspected.
  • Shipping charges, order processing fees, packaging costs, transaction fees, and taxes are non-refundable.

❌ Non-Returnable Items

• Products purchased during discount sales, clearance sales, or special offers are not eligible for return or exchange.
• If a product description mentions “No Return / No Exchange”, the same will be strictly followed.

📍 Incorrect Address / Delivery Issues

• Orders returned due to incorrect address, incorrect contact details, or customer unavailability are not eligible for cancellation or refund.
• Such orders can be re-shipped once received back by us.
• Re-shipping charges will be borne by the customer.

⚠️ Damaged Products

• If you receive a product that is damaged during transit, please report it within 48 hours of delivery with clear images or videos.
• Do not accept visibly damaged packages from the courier.

📌 Disclaimer

All brand names, product names, trademarks, and images used on this website are the property of their respective owners. Atelier Setup makes no claim of ownership over third-party trademarks and uses them strictly for identification purposes.